Refund policy

You, Outlined products are personalized and created specifically for each customer. They cannot be restocked or resold.

Cancellations

Contact hello@yououtlined.com immediately if you need to cancel your order. We can accept cancellations only before personalized production work begins. Once full-book creation or revision work has started, the order is nonrefundable except where required by law.

Proof Review and Approval

We provide a free one-photo preview before purchase. After checkout, customers receive a complete digital book proof and one included revision before printing.

Customers are responsible for reviewing names, captions, photographs, likenesses, page order, personal messages, and the shipping address. Final proof approval authorizes You, Outlined to submit the displayed book for printing. Customer-approved spelling, content, image selections, layouts, and creative choices are not eligible for a refund or free reprint.

Damaged, Defective or Incorrect Books

If your book arrives damaged, materially misprinted, or different from the approved proof because of a production error, contact hello@yououtlined.com within 14 days of delivery. Include your order number and clear photographs showing the problem.

After verification, we will provide a replacement or another appropriate remedy at no additional cost. Please do not mail the book back unless we request it.

Minor differences caused by screen settings, paper appearance, trimming, binding, or normal print-color variation are not considered defects.

Approved refunds, when applicable, are issued to the original payment method. Processing time after issuance depends on the customer’s bank or payment provider.